Customer Acquisition Customer Relationship Management Innovation Net Promoter Score 
Beyond Philosophy
JANUARY 4, 2022
That approach is crucial to engineering, but the rational approach is a big mistake for customer relationship management. . My global Customer Experience consultancy did some work with a water utility in the U.K., The water company had promoted an engineering guy to running customer experience.
SixteenVentures
DECEMBER 31, 2019
What I called the “Definite Guide to Customer Success” way back in 2014 is getting far more definitive for 2020 as I incorporate what I learned over the last year. … The Customer Success Book. The Definition of Customer Success. Customer Success Management Defined. What Customer Success is NOT.
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