MattsenKumar

MAY 18, 2021

Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights how customers in retail stores decreased by 25% in Q1, 2020, and by 75% in Q3, 2020. What the research fails to point out is “increased competition among e-commerce players”. What is E-commerce Customer Churn?

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

AUGUST 26, 2020

Also, Forrester publishes a CX quality benchmark of large global brands called Forrester’s Customer Experience Index stating that the big companies of certain industries can earn hundreds of millions of dollars of annual increment of revenue on a one-point increase in Forrester’s Customer Experience Index (CX Index ). Isn’t it?

CX 98

CX E-commerce Customer Acquisition Customer Retention 98

Qualtrics

NOVEMBER 30, 2020

Like any other commerce, ecommerce needs outstanding customer experience to stay competitive and profitable. Put simply, when you give customers a great experience they’ll buy again, be more loyal to your brand and share their experience with other people. You’ll see improvements in: customer retention.

Customer Experience 42

Customer Experience Net Promoter Score E-commerce Retail 42