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Remove Customer-Centric Organization Remove CX Transformation Remove Net Promoter Score Related Topics
Close the Loop Customer Relationship Management Business Growth VOC Voice of the Customer Customer Retention NPS Customer Relationship CRM Customer Feedback More Related Topics >
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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.

CX 94
CX Customer Experience CX Transformation Net Promoter Score 94
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