Customer Expectations Customer Experience Management CX Key Driver Analysis 
ClearAction
FEBRUARY 4, 2020
You can see evidence of this in Forrester’s analysis 1 , where they found that stock price for customer experience (CX) leaders grew 34%, in comparison to 5% for CX laggards and 20% for the S&P 500 during the same time period. Operationalize Customer Experience.
ClearAction
JANUARY 12, 2022
As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. Differentiate your business by near-100% performance among your core growth customers, as a start, in predictability and reliability. Exceeded customer expectations by 75%.
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