Remove Customer Expectations Remove Customer Experience Remove Customer Survey Remove Mystery Shopper
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Addressing metrics gaps between bot-led and human-led service

Comm100

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Customer Service KPIs Specifically for Chatbots. To err is human.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Customer Service KPIs Specifically for Chatbots. To err is human.