article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.