SurveySensum

OCTOBER 31, 2023

There are several reasons that signify how crucial CX is: Fosters Customer Loyalty: 86% of consumers are willing to pay more for a superior customer experience. A great CX is key to building customer loyalty and encouraging repeat business. But is it really important to customers? Why is CX important?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. Source: Bain&Co.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Zendesk

MAY 17, 2022

Regardless of industry, customer satisfaction score (CSAT) is one of the most popular metrics for gauging how consumers feel about the customer experience (CX). This not only fosters customer loyalty but also allows you to learn where you’re excelling (and where you’re not). Improve customer retention and loyalty.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

ECXO

MARCH 21, 2023

Overall, by placing an emphasis on design and incorporating it into all aspects of the organisation, businesses can create products and services that generate adoption and growth and provide a positive and more adoptable customer experience. Set objectives and goals: Identify key objectives and goals for your customer experience program.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

Lumoa

NOVEMBER 29, 2021

Bain & Company’s analysis concluded that the revenue impact of improving customer experience is because the superior experience helps to earn stronger loyalty among customers, turning them into promoters who tend to buy more, stay longer and make recommendations to their friends. Loyal customers are valuable.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Lumoa

JULY 10, 2018

Bain & Company’s analysis concluded that the revenue impact of improve customer experience is because the superior experience helps to earn stronger loyalty among customers, turning them into promoters who tend to buy more, stay longer and make recommendations to their friends. Loyal customers are valuable.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121