Zendesk

MAY 12, 2021

Teams can use customer retention software to identify areas of improvement. Understanding where you’re lacking allows you to refine training materials and products to exceed customer expectations. Customer retention strategies start with your team. Customer relationship management (CRM) software.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182