12 Helpful Customer Service KPIs You Need To Measure
Aquire
JULY 5, 2021
It’s down to you to use each customer service performance metric in a way that works best for your business. Customer service performance metrics by company focus. The 12 Best Customer Service KPIs. Net Promoter Score (NPS). Net Promoter Score (NPS) reflects how likely customers are to recommend your company to others.
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