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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. Customers are uncertain, delaying purchases and constantly browsing for better price tags, and even switching from their regular brands. Three Ways ML Can Help w ith Customer Retention.

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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. Customers are uncertain, delaying purchases and constantly browsing for better price tags, and even switching from their regular brands. S ome customers are more valuable than others.

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How is a Proactive Approach the Best way to Drive Customer Retention?

VOZIQ

This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. It is always wise to be a step ahead with a solution before a customer approaches us with a problem.

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How is a Proactive Approach the Best way to Drive Customer Retention?

VOZIQ

This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. It is always wise to be a step ahead with a solution before a customer approaches us with a problem.

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To AI or not to AI? The support leader’s dilemma

Intercom

Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. In recent years, with the rise of online support at massive scale, customer expectations have changed dramatically.

AI 90
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Customer Intelligence – May Edition

VOZIQ

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

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Customer Intelligence – May Edition

VOZIQ

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.