Zendesk

MAY 12, 2021

A “bad experience” can happen at any touchpoint in the customer’s journey, from their first interaction all the way to final sale and beyond. It’s up to every department to provide consistently great experiences that get customers in the door and keep them coming back. Identify and reward loyal customers.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. – Do different types of customers have a preferred way to buy? Where do they hang out?

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Hodusoft

DECEMBER 16, 2022

Customer expectations have evolved, today they use multiple communication channels to reach out to a business. A simple call no longer makes the cut, they expect a business to be responsive on social media, chat, and emails too. helps businesses understand customer experience and work on areas of improvement.

Technology 52

Technology Technology Omnichannel Social Media 52