Zendesk

MAY 12, 2021

A “bad experience” can happen at any touchpoint in the customer’s journey, from their first interaction all the way to final sale and beyond. It’s up to every department to provide consistently great experiences that get customers in the door and keep them coming back. Identify and reward loyal customers.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. – Do different types of customers have a preferred way to buy? Where do they hang out?

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Hodusoft

DECEMBER 16, 2022

Omnichannel communication has become the new standard feature Customers hate being confined to one touchpoint for brand interaction. But ensuring the same customer experience over multiple communication channels is challenging for businesses. helps businesses understand customer experience and work on areas of improvement.

Technology 52

Technology Technology Omnichannel Social Media 52

Totango

DECEMBER 15, 2020

For instance, you can standardize your onboarding procedure by creating support materials to guide your customer during the post-purchase process, and set up automated triggers to notify new buyers about how to access the materials. How Improving Customer Experience Increases Retention.

Scorecard 111

Scorecard Technology Technology Customer Relationship 111

Totango

NOVEMBER 19, 2019

Incorporating Voice-of-Customer information. Use of customer data to create results-oriented goals . Customer success leads to higher customer retention which, in turn, generates recurring revenue and the potential for expansion or cross-sell opportunities. Customer Experience. Customer Success.

Scorecard 64

Scorecard Finance Touchpoint Customer Retention 64

Totango

NOVEMBER 19, 2019

Incorporating Voice-of-Customer information. Use of customer data to create results-oriented goals . Customer success leads to higher customer retention which, in turn, generates recurring revenue and the potential for expansion or cross-sell opportunities. Customer Experience. Customer Success.

Scorecard 48

Scorecard Finance Touchpoint Customer Retention 48