SurveySensum

JUNE 13, 2021

Provide real-time customer support. Tune into social listening. Provide real-time customer support. Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

DECEMBER 21, 2023

This timely action can prevent potential grievances from spreading like wildfire across social media platforms. But before you start improving things, let’s first understand the reason behind the negative feedback. Well, negative social media reviews happen for different reasons. Nope, not at all!

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

CommBox

MARCH 2, 2022

If you feel your team is losing its edge regarding response time, it’s time to shore up your customer support by getting a third-party service provider to handle all incoming calls and emails. This allows your other team to focus on customer inquiries they can manage without burning out.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

ECXO

APRIL 10, 2024

In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52