Customer Expectations Customer Service Hospitality Mystery Shopping 
Bill Quiseng
APRIL 25, 2021
Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. With restrictions being lifted and vaccinations for everyone available soon, now is the best time to assert yourself to reinvent your customer experience.
Callminer
FEBRUARY 27, 2019
We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.
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