Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 The e-commerce contact center has been realized as one of the most powerful tools in this battle.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

MAY 26, 2021

The goal of customer service is to foster better customer relationships. How has customer service changed? And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . This adds the personalized and welcoming touch that customers expect. . Brands have begun leveraging AI to humanize the customer experience.

CX 98

CX E-commerce Net Promoter Score NPS 98

Aquire

JULY 5, 2021

Or, if you have an omnichannel contact center, the very first interaction or “contact.”. Here’s the First Call Resolution formula: The first call resolution rate is the number of customers who had their issue resolved in one interaction divided by the number of customers who called in, multiplied by 100%.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80