Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

SEPTEMBER 15, 2021

According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. In addition to phone and email, businesses must now also communicate via messaging apps, forms, surveys, SMS, social media, help centers, forums, bots, video conferencing, and more.

CX 97

CX E-commerce Machine Learning Social Media 97

Neosperience

JULY 25, 2023

Immersed in what the scholar Henry Jenkins calls “ convergent culture ”, a landscape in which stories unfold and meet between screens, pages of paper and console joysticks, we expect totalising and immersive experiences – both in free time and in purchases. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 83

Retail AI Customer Experience E-commerce 83

Ameyo Callversations

NOVEMBER 23, 2021

Businesses can avoid making customers wait on hold for long periods of time, especially when they want an answer to something simple. There’s a strong correlation between the growth of technology and customer expectations, and as technology advances, so do customers’ demands.

Technology 98

Technology Technology Customer Service E-commerce 98

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . Brands are also able to showcase their products with rich media such as photos, videos, and even those cute little emojis.

CX 98

CX E-commerce Net Promoter Score NPS 98

Ameyo Callversations

NOVEMBER 23, 2021

Businesses can avoid making customers wait on hold for long periods of time, especially when they want an answer to something simple. There’s a strong correlation between the growth of technology and customer expectations, and as technology advances, so do customers’ demands.

Technology 52

Technology Technology Customer Service E-commerce 52