Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. In a landscape where customers shop with a service-first mindset, companies that deliver excellent CX are primed to swiftly outpace their competitors.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. Optimizing customer experience for mobile devices. Meeting customer expectations. Providing instant fulfillment for online customers. Top customer experience trends in 2022. Various aspects of customer experience have evolved. .

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Zendesk

APRIL 3, 2023

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability. Offer omnichannel customer support Shoppers want to shop on their own terms.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

SugarCRM

OCTOBER 27, 2022

Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment. Indeed, this is the definition of a modern, omnichannel customer experience.

B2B 26

B2B E-commerce CRM CX 26