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Remove Customer Experience Management Remove Customer-Centric Organization Remove Structured Data Related Topics
Text Analytics Sentiment Analysis Machine Learning Net Promoter Score NPS Artificial Intelligence Customer Feedback Social Media Customer Satisfaction CX More Related Topics >
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Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. It means doing many things on many levels of organization.

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Text Analytics Sentiment Analysis NPS Net Promoter Score 121
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