Customer Experience Management Customer Feedback Sentiment Analysis Structured Data 
Lumoa
JANUARY 8, 2024
AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Welcome to the ‘digital-everything’ era.
Lumoa
JANUARY 23, 2018
What is text analytics, or text mining, and why is it so relevant in the context of customer feedback analytics? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. Topic analysis reveals topics that are most talked about.
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