Customer Experience Management Customer Journey Map Customer-Centric Organization Voice of the Customer 
Qualtrics
MAY 30, 2019
The best customer-centric organizations start at the top. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees. Today, the Disney brand is customer-focused because the leaders model it. Utilize Customer Journey Mapping.
Comm100
DECEMBER 1, 2017
This is why 34% of organizations have recognized the importance of improving their voice of the customer strategy: They want to be sure that the customer experiences that they are designing (and the investments that they are making) are what their customers are actually asking for.
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