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KPI Guide for Omni-Channel Contact Centers

DMG Consulting

SEPTEMBER 29, 2017

The challenge is to find the right balance between information and data overload so that each constituent has the data they need to consistently deliver an outstanding experience. This KPI Guide for Omni-Channel Contact Centers presents and explains the most useful KPIs for managing customer service, sales and collections contact centers.

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Contact Center Customer Service Sales Sales Scorecard 48
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