Sprinklr

OCTOBER 12, 2021

When media data becomes scarce, consolidating insights around the customer and across all customer-facing functions has been a critical step in reconciling losses in performance KPIs. Leveraging first-party data sources to more accurately target customers. Financial services. Data privacy advertising strategies.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

When media data becomes scarce, consolidating insights around the customer and across all customer-facing functions has been a critical step in reconciling losses in performance KPIs. Leveraging first-party data sources to more accurately target customers. Financial services. Data privacy advertising strategies.

CXM 65

CXM Social Media Social Listening Retail 65

Experience Investigators

AUGUST 3, 2021

But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Make sure they empathize with your customers. They don’t know what their customers are going through in the current times. So how can your team cater to so many customers?

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59