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4 ways social listening reports unlock the business value of customer experience

Sprinklr

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels.

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MarTech-Driven Transformation: Navigating the Future of Customer Experience

ECXO

This holistic understanding allows for highly targeted marketing messages and personalized interactions, significantly improving the overall customer experience. By leveraging social listening capabilities, companies can monitor customer sentiment and adapt strategies to strengthen customer relationships.

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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

With a unified view, companies can understand customer journeys better, predict future behaviours, and tailor interactions to individual needs, significantly enhancing the overall customer experience. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

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The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

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Brand monitoring for brand safety and crisis detection

Sprinklr

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

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Are you getting the most out of your product insights? Here are 19 use cases.

Sprinklr

Our Product Insights Playbook shows you how you can bring product insights into the heart of your enterprise and empower your teams to build a customer-centric product strategy. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX. Away from the office, he enjoys traveling and gardening.

CXM 111
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3 Activities for Quick Wins in Customer Experience (& 3 More to Avoid)

Experience Investigators

But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications.