Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Improve your customers’ experiences. What are the goals for your social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

JULY 29, 2021

Customer reaction to new releases: Monitor new product releases and learn which attributes are liked and disliked. Unified customer view across channels : Centralize customer feedback and data across channels, including offline data from brand surveys. Away from the office, he enjoys traveling and gardening.

CXM 111

CXM Manufacturing Social Media Social Listening 111

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Away from the office, he enjoys traveling and golf.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Experience Investigators

AUGUST 3, 2021

Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications. They are reacting to the feedback and reporting on the results.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138