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Customer experience, whose business is it?

Lumoa

Although, the situation progressed massively during the last 10 years, alignment of CX activities across the whole organization still shows up to be a problem. Organizational roles in customer experience management. source ) No wonder, customer experience is the engine of growth in 2018. That's fair.

article thumbnail

Customer experience, whose business is it?

Lumoa

Although the situation has progressed massively during the last 10 years, the alignment of the CX activities across the whole organization still appears to be a problem. Organizational roles in customer experience management. source ) No wonder, customer experience is the engine of growth in 2018.