Fonolo

JANUARY 22, 2020

Chief Customer Officers USA, Atlanta. X4 Experience Summit, Salt Lake City. Next Generation Customer Experience, Indian Wells. Modern CX, Las Vegas. Adobe Experience Summit, Las Vegas. CX Talks, Dallas. Customer Experience Strategies Summit, Toronto. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

PeopleMetrics

OCTOBER 25, 2017

Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 If you’re not investing in CX, it’s very likely that your competitors are. The stage has been set – now let’s jump right into the top 12 Reasons to Invest More in Customer Experience (CX): 1.

CEM 122

CEM Customer Experience VOC Scorecard 122

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 9, 2017

VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Director of CX, UL EHS Sustainability. Nate Brown manages the contact center for UL EHSS, providing guidance to a cross-functional team of leaders and facilitating change to improve the overall customer experience.

Social Media 59

Social Media Customer Service Contact Center Education 59

Fonolo

NOVEMBER 21, 2017

VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Director of CX, UL EHS Sustainability. Nate Brown manages the contact center for UL EHSS, providing guidance to a cross-functional team of leaders and facilitating change to improve the overall customer experience.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Fonolo

NOVEMBER 23, 2017

VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Director of CX, UL EHS Sustainability. Nate Brown manages the contact center for UL EHSS, providing guidance to a cross-functional team of leaders and facilitating change to improve the overall customer experience.

Social Media 86

Social Media Contact Center Gaming Customer Service 86