ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. "I look to the future because that’s where I’m going to spend the rest of my life” - George Burns.

Predictive Analytics 40

Predictive Analytics CX Structured Data VOC 40

ClearAction

JULY 23, 2023

Customer intelligence managers are assimilating and analyzing patterns in behavioral, sentiment, digital and operational customer data to create models and optimize various aspects of operations and customer engagement. R&D managers may be collaborating with customers to co-design and co-innovate solutions.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

SEPTEMBER 28, 2015

Yet, for customer experience (CX) managers in companies, these are the first things on their minds. Customers and executives alike will become impatient. Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 3) CX Patterns Move the Needle.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

SugarCRM

MAY 31, 2019

These past fifteen years have definitely shown me what it takes to build loyal customers…a relentless drive to deliver innovation and guidance to your customers. That’s how you create customers for life. It’s now Customer Experience Management, or simply CX. I want No-Touch CX.

Predictive Analytics 34

Predictive Analytics CRM Machine Learning Innovation 34

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52