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Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Register for our free CX webinar series here and join us as Micah digs in further on customer service in the experience economy. When he talks, businesses stop and listen. Solomo n: Yes!

Customer Experience Management 48
Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48
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Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

PeopleMetrics

JULY 23, 2018

Verified feedback comes from experts, commonly called mystery shoppers or quality assurance professionals , who are hired to assess the experience that a company provides its customers. While this is not true “customer” feedback, it provides an important evaluation of the customer experience.

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VOC Customer Feedback Mystery Shopper CEM 72
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