Customer Experience Management, CXM, Manufacturing and Social Listening

Are you getting the most out of your product insights? Here are 19 use cases.

Sprinklr

JULY 29, 2021

Top attributes: Identify top attributes loved by customers, and why. Low performing attributes: Identify the attributes that are most disliked by customers. Quality issues: Identify quality issues early and rectify them at the manufacturing level. Away from the office, he enjoys traveling and gardening. Here are 19 use cases.

CXM

CXM Manufacturing Social Media Social Listening

The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance. Sprinklr Modern Research Lite.

Social Listening

Social Listening CXM Unstructured Data Social Media

Tech Customer Success

Are you getting the most out of your product insights? Here are 19 use cases.

The beginner’s guide to competitive benchmarking and how to get started

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