The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. customers, channel partners, alliances). Aim: customers as brand evangelists. Reap: quick-wins >> NPS & revenue (now).
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