Remove Customer Experience Management Remove NPS Remove Outlook Remove Sports
article thumbnail

The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. customers, channel partners, alliances). Aim: customers as brand evangelists. Reap: quick-wins >> NPS & revenue (now).

CXM 63