Lessons from the Pandemic to Improve Your Customer Experience Now
Bill Quiseng
APRIL 25, 2021
Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. While improving customer experience is not literally life and death, without offering a good experience we stand the chance to lose the customer forever.
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