Bill Quiseng

APRIL 25, 2021

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. While improving customer experience is not literally life and death, without offering a good experience we stand the chance to lose the customer forever.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Register for our free CX webinar series here and join us as Micah digs in further on customer service in the experience economy. Q: Why is a customer experience strategy (CX) so important today? .

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

InteractionMetrics

JULY 22, 2019

For a market with huge impact and under tremendous scrutiny, you would expect medical organizations to take an interested, data-driven approach to measuring the patient experience (PX). From what I observe, when it comes to measuring the patient experience, good survey design is rare. Journal of Patient Experience , Apr 2016.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

For a market with huge impact and under tremendous scrutiny, you would expect medical organizations to take an interested, data-driven approach to measuring the patient experience (PX). From what I observe, when it comes to measuring the patient experience, good survey design is rare. Journal of Patient Experience , Apr 2016.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

FEBRUARY 27, 2019

.” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174