article thumbnail

19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

. ————————————————————————————————— 1) From : Sam Feil , Customer Success Manager | Company : ClientSuccess | Location : American Fork, Utah.

article thumbnail

11 Books Frontline Customer Success Managers Should Read Right Now

ClientSuccess

From : Sam Feil , Customer Success Manager. Location : American Fork, Utah. From : Vic Kasoff , Director of Customer Experience. From : Jorie Basque , Customer Relationship Manager. From : Matt Evans , Director of Customer Success. Location : Provo, Utah. Company : Grow.

article thumbnail

12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

ClientSuccess

. ————————————————————————————————— 1) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas.