InteractionMetrics
APRIL 13, 2024
Nix double-barreled questions. These questions ask about two separate issues in one question. This muddles your data and obscures the information you need to improve the customer experience. Don’t ask customers irrelevant questions.
InteractionMetrics
MAY 6, 2015
Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?
SurveySensum
APRIL 24, 2020
This immediately brings a positive stimulus to the question. Avoid Double-barrel questions. Such questions have 2 distinct parts included in the same question and create confusion in the respondent’s mind as to how to answer such questions. Spell/Grammar check on survey questions/responses.
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