InteractionMetrics
MAY 6, 2015
Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?
InteractionMetrics
APRIL 13, 2024
Nix double-barreled questions. These questions ask about two separate issues in one question. For example, “Was your waiter prompt and polite?” ” asks about two behaviors in one sentence.
SurveySensum
APRIL 24, 2020
This immediately brings a positive stimulus to the question. Avoid Double-barrel questions. Such questions have 2 distinct parts included in the same question and create confusion in the respondent’s mind as to how to answer such questions. Spell/Grammar check on survey questions/responses.
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