Customer Satisfaction, Customer Survey and Double-Barreled Question

Fix Common Survey Errors with a Smart Process

InteractionMetrics

MAY 6, 2015

Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?

Double-Barreled Question

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data

From a Data Die-Hard: How to Write Good Survey Questions

InteractionMetrics

APRIL 13, 2024

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. She also asks whether in fact, you need a customer survey! That’s the purpose of your customer survey.

Double-Barreled Question

Double-Barreled Question Customer Survey Construction Start-ups

Tech Customer Success

Fix Common Survey Errors with a Smart Process

From a Data Die-Hard: How to Write Good Survey Questions

Webinars

Stay Connected