Remove Customer Experience Remove Customer Satisfaction Remove Mystery Shopper Remove Mystery Shopping
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Look beyond mystery shopping to improve your customer experience

Qualtrics

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them?

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Addressing metrics gaps between bot-led and human-led service

Comm100

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Test Customer Service with Mystery Shopping. To err is human.

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Addressing metrics gaps between bot-led and human-led service

Comm100

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Test Customer Service with Mystery Shopping. To err is human.