Customer Experience CX Direct Marketing Net Promoter Score 
Taylor Reach Group
OCTOBER 14, 2020
If you agree that the above is a reasonable measure of expertise, then you should consider The Taylor Reach Group for your contact center, customer experience transformation initiatives. Experience. All Taylor Reach consultants have between 20 -44 years of contact center leadership and management experience. CRM Magazine.
InteractionMetrics
NOVEMBER 3, 2023
Since AI has automated so much of CX, that may be true. For instance, read about my recent experience with Lowes. This is from a company that probably has a huge customer experience plan, team, and initiatives in place. With one question, the Net Promoter Score made customer satisfaction surveying easier than ever.
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