Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. In the past few days, we’ve been getting a lot of questions from our clients on best CX practices in light of Covid-19. Are you communicating effectively?

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Voice of the Customer Voice of the Employee Market Research Case Studies.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Execs In The Know

JULY 1, 2021

This is where technology can level-set conditions and build parity into every customer experience. When we talk security, what we’re really referring to is customer data and information security. Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Qualtrics

OCTOBER 24, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. If there’s one key factor in delivering high-quality CX, it’s your staff. The CX benefit? Capture the voice of employees in your CX program. REQUEST DEMO.

CX 32

CX Entertainment Hospitality Hospitality 32

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. who, as one of the world’s leading CX analysts, is always a welcome addition to an event.

B2B 40

B2B Net Promoter Score VOC NPS 40

Qualtrics

OCTOBER 15, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. If there’s one key factor in delivering high-quality CX, it’s your staff. The CX benefit? Recognize and reward success.

CX 20

CX Entertainment Hospitality Hospitality 20