RateMyService

JUNE 27, 2022

This article was written by Rose Muthami , Customer Experience and Relations Manager at AAR insurance Kenya. Real-time surveys (while the experience is still fresh in the customers’ minds) encourage better engagement and response rates than periodical surveys. Access the original article here.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JUNE 27, 2022

This article was written by Rose Muthami , Customer Experience and Relations Manager at AAR insurance Kenya. Real-time surveys (while the experience is still fresh in the customers’ minds) encourage better engagement and response rates than periodical surveys. Are you listening to your customers?

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around!

CRM 66

CRM Non-Profits CEM Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around!

CRM 59

CRM Non-Profits CEM Net Promoter Score 59

Beyond Philosophy

OCTOBER 14, 2014

At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. Netflix and Amazon continue to perfect their suggestions to suit the interests and previous selections by their customer, creating value to their loyal customers.

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

CX Journey

JULY 25, 2014

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ So, What’s a Customer Experience Management Team to Do? customer experience employee experience Net Promoter Score voice of customer'

VOC 61

VOC Net Promoter Score CX NPS 61

CX Journey

AUGUST 29, 2014

Leverage customer insights among your partner base to improve the customer experience and resist holding secrets. Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores.

VOC 64

VOC Net Promoter Score Data Mining Gaming 64