Customer Experience, Double-Barreled Question and Unstructured Data

Here Are the 5 Standards of Excellent Customer Listening

InteractionMetrics

MAY 28, 2019

Here’s my shot at a definition: Customer Listening is a research-driven discipline that requires an open, curious, and scientific state of mind. It seeks concrete insights to improve the customer experience and it explores customer successes, friction points, and missed opportunities. Now, on to the 5 standards….

Mystery Shopping

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits

Fix Common Survey Errors with a Smart Process

InteractionMetrics

MAY 6, 2015

How to ensure an error-free customer feedback process: » Allocate enough time to evaluate your satisfaction survey for flaws such as using double-barreled questions and insider-language. These kinds of questions don’t make sense and result in inaccurate data. »

Double-Barreled Question

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data

Tech Customer Success

Here Are the 5 Standards of Excellent Customer Listening

Fix Common Survey Errors with a Smart Process

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