Customer Experience Hospitality Invoicing Net Promoter Score 
Beyond Philosophy
OCTOBER 19, 2016
More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. It’s time to take your Customer Experience to the next level.
Lumoa
APRIL 14, 2021
About the episode: Most of us understand that customer experience is something highly relevant for a business. Improved customer experience is equal to improved retention, decreased churn, and improved competitiveness, which leads to revenue growth. Our guest: Joahnna Sinkkonen , CEO and co-founder of Lumoa. Sofia: Right.
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