Ameyo Callversations

MARCH 23, 2022

AI chatbots are enhancing the way hospitals take care of their patients. For instance, if a part of your hospital just works for patient satisfaction and reporting, the waiting time is zero, and with less effort, patients get a response to their queries. This is what chatbots do for your hospital. Keep Patients Updated.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Fonolo

APRIL 6, 2020

At a time when many business owners are removed from face-to-face interaction with their clients — hospitality, food, retail etc. it’s becoming more and more important for companies to engage with their customers. It can rout calls to the most qualified agent to handle each customer while reducing average handle times.

Contact Center 108

Contact Center Social Media Invoicing Hospitality 108

Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. My explanation is the same: The easy things in Customer Experience have been done.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

Win the Customer

APRIL 27, 2016

It should have a prominent place on your company’s website, letterhead, business cards, invoices and receipts. SKG hospitality uniforms can incorporate the company logo as a patch, embroidery or screen print onto many of the uniform styles that are currently available. Have Both Paper Business Cards and Paperless Business Cards.

Invoicing 75

Invoicing Hospitality Hospitality Sales 75

CX Journey

JUNE 19, 2015

Image courtesy of potiondesign Is your entire company - executives and employees alike - aligned with and around the customer? Do they know who your customers are? Do they understand the customer experience? How are you getting employees immersed in the customer experience?

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Streamlining employees’ processes makes them more productive and, in the end, leads to better customer experiences.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Lumoa

APRIL 14, 2021

About the episode: Most of us understand that customer experience is something highly relevant for a business. Improved customer experience is equal to improved retention, decreased churn, and improved competitiveness, which leads to revenue growth. Our guest: Joahnna Sinkkonen , CEO and co-founder of Lumoa. Sofia: Right.

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94