Fonolo

APRIL 6, 2020

At a time when many business owners are removed from face-to-face interaction with their clients — hospitality, food, retail etc. it’s becoming more and more important for companies to engage with their customers. The Best Apps for Virtual Contact Center Teams. Using Virtual Contact Center Apps .

Contact Center 108

Contact Center Social Media Invoicing Hospitality 108

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Streamlining employees’ processes makes them more productive and, in the end, leads to better customer experiences.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Ameyo Callversations

JUNE 15, 2021

So, if live chat channels are already being used by each brand, how do we deliver a differentiated customer experience? Industry verticals like healthcare, travel & hospitality, banking, government, and e-commerce are evaluating their CSAT score to find an answer to the question stated above.

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52