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6 of the Best Apps for Remote Contact Center Teams

Fonolo

At a time when many business owners are removed from face-to-face interaction with their clients — hospitality, food, retail etc. it’s becoming more and more important for companies to engage with their customers. If you’re a smaller business with intentions to manage customer calls or inquiries, this is the set up for you.

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How to Give Your New Small Business a Professional Vibe

Win the Customer

It should have a prominent place on your company’s website, letterhead, business cards, invoices and receipts. It’s worth looking into some different approaches for paperless business cards to keep your new business on the cutting edge of communications technology. Designate an Appropriate Dress Code or Company Uniform.

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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Streamlining employees’ processes makes them more productive and, in the end, leads to better customer experiences.

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Should ITSPs invest in Multi-Tenant IP PBX?

Hodusoft

The changing landscape of business communications accelerated technological innovations in the telecom space. VoIP technology enables users to make calls (audio/video) over an internet connection. Besides, industries like the finance sector, hospitals, etc. WebRTC technology. Should ITSPs invest in Multi-Tenant IP PBX?