Fonolo

AUGUST 3, 2017

Here are 5 tear-jerking customer experience stories for you to enjoy. It’s not uncommon for airlines to be the focus of criticism: delayed flights, poor customer service, costly airfares, etc. Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. Making the Most of Customer Feedback.

Customer Experience 83

Customer Experience Hospitality Hospitality Contact Center 83

Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. It’s time to take your Customer Experience to the next level.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98