Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Among the airlines’ biggest customer frustrations? Monitor social media.

CX 52

CX Social Media Transportation Omnichannel 52

Qualtrics

FEBRUARY 11, 2019

As the market shifts towards patient-centered care, it’s vital that organizations understand the importance of creating an excellent overall experience for their patients. In 2018, health care providers invested in a number of digital services such as online bill pay, social media presence, and a 24/7 nurse hotlines.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Qualtrics

APRIL 25, 2019

The patient experience is the sum of all interactions patients have with the NHS – including its staff, facilities and service. In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. Social determinants of health (e.g.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40