Zendesk
OCTOBER 6, 2023
And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.
Myra Golden Media
MAY 7, 2019
After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. If you’re a hospital case manager, and you’re telling a 71-year-old spouse that her husband needs to check in to rehab tomorrow, what questions might the wife have?
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Execs In The Know
MARCH 13, 2023
Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive. What Is Turo?
Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Over time, as the customer insights manager, Anand’s role began to evolve and he was able to start framing his work as the head of customer experience.
Steven Van Belleghem
NOVEMBER 16, 2020
Telecom service provider Vivo, Brazil’s largest mobile operator with 80 million users’ partnered with Ace Seguradora to give its customers protection while travelling via the “Vivo Seguro Viage” service. It’s a great way of offering zero effort protection to its customers who want to feel safe during their travels.
Neosperience
FEBRUARY 27, 2023
We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.
Logicalware
APRIL 12, 2022
Although Puzzel’s cloud-based contact centre solution was implemented at DFDS during the Covid-19 pandemic, when almost nothing in the travel and transport industry was as it used to be, DFDS believes the system has provided its employees with a simpler and more efficient working environment. This saves us important time,” Thomas says.
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