Steven Van Belleghem

APRIL 27, 2021

1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. Grab wants the overall customer experience to be perfect. Think in ecosystems.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Shep Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

MyCustomer Experience

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation CX Customer Experience 52

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Over time, as the customer insights manager, Anand’s role began to evolve and he was able to start framing his work as the head of customer experience.

Transportation 51

Transportation CX Hospitality Hospitality 51

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 162

Customer Experience Transportation Entertainment Retail 162

Inside Customer Service

DECEMBER 22, 2022

What service failures can you predict by following your customers' journey? Tip #3: Monitor the customer experience Track customer experience data in real-time to identify potential service failures and solve them before your customers are even aware of the problem.

Transportation 210

Transportation Construction Sales Customer Experience 210

Inside Customer Service

APRIL 13, 2023

All of these companies do one simple thing to win and retain their customers. They offer a guaranteed customer experience. What is an experience guarantee? Customers do businesses with companies they like and trust. Here's an excerpt from the book, The Guaranteed Customer Experience.

Transportation 166

Transportation Customer Experience 166

Myra Golden Media

MAY 7, 2019

In my customer service workshops, I improve the customer experience by challenging employees to consider, “ What else does my customer need to know? ” And then meeting that need without the customer having to wonder, fret, or even ask. Answer Your Customer’s Most Pressing Questions Before They Panic.

Transportation 110

Transportation Hospitality Hospitality Case Management 110

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 74

Customer Experience Transportation Entertainment Retail 74

The Customer Service Blog

JUNE 1, 2023

But the Treasury has now ordered the Department for Transport to balance the books on the railways. Companies should be legally obliged to treat all their customers fairly when it comes to prices and access, whether they are internet savvy or not." What do the experts say?

Transportation 77

Transportation Government Legal Sales 77

Conversocial

MAY 20, 2021

Over the course of the last 12+ months countries have been in fluctuating states of lockdown, creating issues around factories, transport, stores and every link in between that makes the global supply chain function. For the purposes of this article, we are just going to focus on the first one.

Transportation 105

Transportation Retail Customer Experience 105

Steven Van Belleghem

NOVEMBER 16, 2020

The kiosks even add rideshare and transportation services to the check-in and check-out processes to further improve the patient experience. Ericsson and Telia + Einride & DB Schenker: sustainable transport.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Customer Think

NOVEMBER 25, 2022

The Wall Street Journal predicts this Thanksgiving will be among the busiest travel days in decades, with 55 million travelers anticipated to be moving through US airports and other transportation hubs and highways.

Transportation 64

Transportation Customer Experience 64

Steven Van Belleghem

MAY 21, 2019

The beauty of that is that they have more data at hand than all their competitors (75 terabytes of data per day, to be exact), allowing them to better understand customers, and what they expect from mobility. That’s the type of customer experience that most European companies can only dream of, yet Xiaomi is very close to attaining.

Customer Experience 40

Customer Experience Transportation Innovation Start-ups 40

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Steven Van Belleghem

NOVEMBER 10, 2020

I hope that they inspire you to look around and think about how you can solve “the whole problem” for your customers too. The post 5 companies that crossed industry lines to create better customer experiences appeared first on Steven Van Belleghem. Even if it means moving out of the comfort of your own industry.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. However, these examples also represent critical areas for your Customer Experience design. Key Ideas to Improve your Customer Experience. Please tell us how we are doing!

CX 147

CX Gambling Transportation Management Consulting 147

Steven Van Belleghem

NOVEMBER 30, 2020

Standard Oil – the American oil-producing, transporting, refining and marketing – was for instance ruled to be an illegal monopoly in 1911 by the U.S. So how are our governments – traditionally very slow and laggard institutions – going to protect consumer rights and steer the customer experience in ethical directions?

Customer Experience 98

Customer Experience Government Social Media AI 98

Steven Van Belleghem

MARCH 2, 2020

It will redefine a broad range of industries with connected services: from retail to education, transportation to entertainment, and everything in between. What will 5G mean for customer experience? The post What 5G will mean for customer experience appeared first on Steven Van Belleghem.

Customer Experience 52

Customer Experience Manufacturing Transportation Gaming 52

Neosperience

FEBRUARY 27, 2023

We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Zendesk

JUNE 14, 2021

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience.

Customer Experience 52

Customer Experience Omnichannel CX Transportation 52

Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. At Conversocial, the majority of our partners in the transport sector fall within two categories - airlines and train operators.

Transportation 52

Transportation CX Customer Service Customer Experience 52

Customer Think

AUGUST 25, 2023

Everyone wants to optimize their site for conversion, but the experience of booking travel is so much more than that. The way that customers book their transportation and accommodations has changed. Competition amongst travel websites is brutal today. Travel booking is all about emotion.

Transportation 52

Transportation Customer Experience 52

Steven Van Belleghem

OCTOBER 11, 2021

And what’s also impressive is that they use the data they have to help their partners – hotels, transportation, insurance, restaurants etc. offer their customers a better experience as well. It’s basically like a completely transparent Chinese menu without any hidden things and very clear conditions.

CX 113

CX Transportation Entertainment Education 113

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Logicalware

APRIL 12, 2022

Although Puzzel’s cloud-based contact centre solution was implemented at DFDS during the Covid-19 pandemic, when almost nothing in the travel and transport industry was as it used to be, DFDS believes the system has provided its employees with a simpler and more efficient working environment. This saves us important time,” Thomas says.

Transportation 98

Transportation Customer Service Customer Experience Hospitality 98

Zendesk

NOVEMBER 19, 2022

For customer service leaders, one of the best ways to pare down expenses without sacrificing quality in the customer experience is to make the shift to automation and invest time into enabling customers to help themselves, and each other. You might actually find that customer satisfaction increases.

Transportation 52

Transportation Healthcare Customer Satisfaction AI 52

Shep Hyken

JANUARY 24, 2023

Top Takeaways: The optimal response time to a customer asking for support has more to do with the problem they are trying to solve than the channel they are using to reach out with. These industries require larger, highly scalable teams to meet the customer’s needs. The result could mean lost customers.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Beyond Philosophy

AUGUST 20, 2020

I am fascinated by the significance of emotion as drivers of customer experience and behavior. Professor Melumad’s research signals the importance of considering the emotional aspect of an experience. Therefore, we’re trying to convey the main takeaway when we write on our phone.

Transportation 348

Transportation Technology Technology Social Media 348

cxservice360

DECEMBER 20, 2021

Every stage in the shipping process, from managing customer data to packaging and transportation, is of the utmost. The post How to Stay On Top of Your Company’s Shipments appeared first on CXService360 - Customer Service Articles, Stories and more.

Transportation 52

Transportation Customer Service Customer Experience 52

Inside Customer Service

JUNE 17, 2021

These questions came up a lot while I was doing research for The Service Culture Handbook and The Guaranteed Customer Experience. Here's an explanation of the three concepts along how other statements fit in, like your customer service vision or brand promise. TriMet operates the public transportation system in Portland, Oregon.

Transportation 147

Transportation Legal Customer Service Technology 147

Shep Hyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Transportation 116

Transportation Customer Service Customer Experience 116

Steven Van Belleghem

APRIL 23, 2019

Talking to Pascal Coppens, I learned so many beautiful examples of friction-free customer experiences. Services like Uber have already taken so much friction our of the business of transporting people, but Didi is taking that to a whole new level.

Customer Experience 52

Customer Experience Manufacturing Transportation Finance 52

SugarCRM

APRIL 16, 2024

The inability to clearly establish demand will result in overstocking or stockouts, ultimately impacting ROI and customer experience. Customer requirements are dynamic, and so should manufacturers’ inventory. Extend Customer Lifecycle and Boost Customer Experience The manufacturing space has become highly competitive.

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

SugarCRM

JANUARY 25, 2024

This award celebrates the SugarCRM customer who has centralized their business on one platform to drive customer experience innovation and has a bold vision for the future of customer engagement. Empresas ADOC , a Central American retail company, is recognized for using SugarCRM to drive business growth and improve customer engagement.

Real Estate 29

Real Estate Transportation CRM Sales 29