Fonolo

JANUARY 16, 2019

VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. VPs & Directors of Customer Experience. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Director of Customer Experience. The Panelists.

Contact Center 85

Contact Center Social Media Education AI 85

Fonolo

JANUARY 24, 2019

Secondly, in recent years there has been a growth in “reshoring”: Call centers are returning to North America, a trend driven by several factors including low wage inflation and an increased focus on customer experience. VPs & Directors of Customer Service. VPs & Directors of Web/Social Media.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. Call backs anyone?

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 30, 2019

VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. VPs & Directors of Customer Experience. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Director of Customer Experience. The Panelists.

Contact Center 57

Contact Center Social Media Education Innovation 57